Last Updated: 1st April, 2024
Thank you for choosing Phoenix Creative Hub for your graphic design and digital marketing needs. We strive to provide the best possible service, but we understand that sometimes things don’t go as planned. This Refund and Returns Policy outlines the terms under which refunds may be provided and how returns of services or products are handled.
1. General Policy
Due to the nature of our services—primarily digital and custom work—refunds and returns are handled on a case-by-case basis. Our goal is to ensure client satisfaction, and we encourage you to contact us if you are not completely satisfied with the services provided.
2. Eligibility for Refunds
Refunds may be granted under the following circumstances:
Project Cancellation: If a project is canceled by the client before any work has commenced, a full refund may be issued, minus any applicable transaction fees.
Unsatisfactory Work: If the delivered work does not meet the agreed-upon specifications or standards, we will first attempt to make the necessary revisions. If the issue remains unresolved, a partial or full refund may be considered.
Non-Delivery: If the agreed-upon work is not delivered within the specified timeline, and no prior arrangements for extensions were made, a full refund may be issued.
3. Non-Refundable Situations
Refunds will not be provided under the following conditions:
Completed Projects: Once a project has been completed and approved by the client, it is non-refundable.
Change of Mind: Refunds will not be issued if the client changes their mind after work has commenced or after the delivery of the services.
Minor Revisions: Minor revisions or tweaks are part of our service and are not grounds for a refund.
Delayed Responses: If delays in the project timeline are caused by the client’s lack of communication or response, refunds will not be issued.
4. Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at info@phoenixcreativehub.com with your order details and the reason for your refund request.
- Assessment: Our team will review your request and communicate with you regarding the outcome within 7-10 business days.
- Resolution: If a refund is approved, it will be processed within 10-15 business days of the approval notification. The refund will be issued using the original payment method.
5. Revisions and Amendments
We aim to provide services that meet or exceed your expectations. Therefore, we offer reasonable revisions on all work delivered. Revisions must be requested within 5 days of receiving the final deliverable. Requests made after this period may be subject to additional charges.
6. Third-Party Services
Our refund policy does not cover third-party services such as hosting, domain registration, stock images, or software licenses. Refunds for these services are subject to the terms and conditions of the respective third-party providers.
7. Custom Services
For custom services and packages, specific terms regarding refunds and cancellations will be outlined in the individual contract or agreement. Please refer to your contract for detailed information.
8. Changes to This Policy
Phoenix Creative Hub reserves the right to update or change this Refund and Returns Policy at any time. Any changes will be posted on our website with the updated date. We encourage you to review this policy periodically.
9. Contact Information
If you have any questions or concerns about this Refund and Returns Policy, please get in touch with us at:
Phoenix Creative Hub – #1 Digital Marketing Company in Ahmedabad | Top IT Company
Address: 222, Phoenix Creative Hub, 2nd Floor, Gold Mine Jewel, opp. D-Mart, Green City, Sector 26, Gandhinagar, Gujarat 382028, India.
Email: info@phoenixcreativehub.com, sales@phoenixcreativehub.com
Phone: +91 75748 06930, +91 87994 46930, +91 63562 66930
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This policy is designed to ensure transparency and trust between Phoenix Creative Hub and our clients. We are committed to delivering high-quality services and addressing any issues that may arise promptly and fairly.
